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Privacy Policy

Last updated: 07/05/2026

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This Privacy Policy explains how The Healing Path collects, uses, and protects your personal information when you visit this website, get in touch, or book a service. I take your privacy seriously and handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who I Am

I am the data controller responsible for your personal information.

  • Business: The Healing Path

  • Email: [EMAIL ADDRESS]

  • Phone: 07543300393

  • Address: 18 Searle Court Ave BS44QR

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2. Information I Collect

Depending on how you interact with me, I may collect the following types of information:

Information you give me directly

  • Name, email address, phone number, and postal address.

  • Date of birth, where relevant for the service.

  • Health and wellbeing information shared in intake forms or during sessions, including medical history, medications, allergies, and pregnancy status.

  • Payment information (processed by my payment providers - I do not store full card details).

  • Anything you tell me by email, phone, message, or in person.

Information collected automatically

  • Technical data such as IP address, browser type, device type, and operating system.

  • Usage data, including pages visited, time spent on the site, and how you arrived at the site.

  • Cookies and similar technologies (see my Cookie Policy for details).

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3. Special Category Data

Some of the information I hold about you - particularly health information - is classed as "special category data" under UK GDPR. I only collect this where it is necessary to provide my services safely, and I rely on your explicit consent (given when you complete an intake form or book a session) as the lawful basis for processing it. You can withdraw your consent at any time, although this may mean I am unable to continue providing services to you.

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4. Why I Use Your Information & My Lawful Bases

I use your personal information for the following purposes:

  • To respond to your enquiries and arrange consultations (lawful basis: legitimate interests and, where applicable, steps taken at your request prior to entering a contract).

  • To provide the services you have booked, including assessing suitability and tailoring sessions to your needs (lawful basis: contract, and explicit consent for any health information).

  • To take payment and keep financial records (lawful basis: contract and legal obligation).

  • To send appointment confirmations, reminders, and follow-ups (lawful basis: contract and legitimate interests).

  • To send marketing emails or newsletters, where you have signed up to receive them (lawful basis: consent).

  • To keep my records up to date and to comply with legal, accounting, or regulatory obligations (lawful basis: legal obligation).

  • To improve my website and services (lawful basis: legitimate interests).

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5. Who I Share Your Information With

I do not sell your personal information. I do not share your information with others.

I may share your information where I am required to do so by law, or where there is a serious risk of harm to you or another person.

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6. How Long I Keep Your Information

I keep your information only for as long as necessary for the purposes set out above:

  • Client records (including health intake forms): typically [7] years from your last appointment, in line with insurance requirements.

  • Financial records: at least 6 years, as required by HMRC.

  • Marketing contacts: until you unsubscribe or ask to be removed.

  • Website enquiries that do not lead to a booking: up to [12] months.

After these periods, your information is securely deleted or anonymised.

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7. How I Keep Your Information Safe

I take appropriate technical and organisational measures to protect your information, including secure storage, password protection, restricted access, and using reputable software providers. Paper records, where used, are kept in a secure location.

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8. Your Rights

Under UK data protection law, you have the right to:

  • Be informed about how your information is used.

  • Access a copy of the information I hold about you.

  • Have inaccurate information corrected.

  • Have your information deleted, in certain circumstances.

  • Restrict or object to how I use your information.

  • Ask for your information to be transferred to another provider, where applicable.

  • Withdraw consent at any time, where I am relying on consent.

To exercise any of these rights, please contact me at [EMAIL ADDRESS]. I will respond within one month.

If you are unhappy with how I have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. I would, however, appreciate the chance to address your concerns first.

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9. Children

My services and website are intended for adults aged 18 and over. I do not knowingly collect personal information from children. If you believe a child has provided me with their information, please contact me so I can remove it.

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10. Changes to This Policy

I may update this Privacy Policy from time to time. The current version will always be available on this website, and the "Last updated" date at the top will reflect when changes were made. Significant changes will be highlighted on the site.

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11. Contact

If you have any questions about this Privacy Policy or how I handle your information, please contact me at:

  • The Healing Path

  • Email: [EMAIL ADDRESS]

  • Phone: 07543300393

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